Growing a fintech for migrant communities
As Growth Lead at a remittance and Visa travel card app, I built the marketing function from scratch and owned acquisition, activation and retention across several corridors.
My role: Growth Lead reporting to the CEO, and first marketing hire. I owned strategy, CRM, campaigns and creative production.
The story
- Problem
- Bless, a remittance app and Visa travel card built by migrants for migrants, was getting downloads. It needed users who actually transact, in Australia and in new corridors.
- Insight
- Migrant communities trust their peers more than ads. Growth would come from community voices and real moments of using money, not generic fintech messaging.
- What I did
- Built the marketing function from zero: hiring, tools, processes and playbooks.
- Ran the CRM selection with the CEO and CTO (CleverTap, MoEngage, HubSpot, Freshworks), then rolled out CleverTap for lifecycle messaging.
- Mapped the customer journey to find where sign-ups stalled before their first transaction.
- Led Blessed Cards, a travel card giveaway (download, verify, claim a card), from creative territories and scripts to casting and production.
- Set up in-house UGC ad production with creators for paid social.
- Built an AI skill that produces on-brand HTML emails, left as a handover asset for the team.
- Results
- +62% user community · +40% active users · marketing function built from scratch